This Payment Policy explains how deposits, withdrawals, currency handling, verification and related financial matters work at luckyzap (luckyzaps.org). Please read it carefully before transacting. By making a deposit or requesting a withdrawal you confirm that you have read and agree to the terms set out below.
luckyzap is operated under a Curaçao Gaming Control Board (GCB) licence. All financial transactions carried out on luckyzaps.org are subject to the conditions of that licence, applicable anti-money-laundering (AML) obligations, and the terms set out in this policy. Where any conflict exists between this Payment Policy and the General Terms & Conditions, the General Terms & Conditions shall prevail unless this policy expressly states otherwise.
luckyzap currently supports the following deposit and withdrawal methods:
The availability of any given method may vary by region, currency or account status. luckyzap reserves the right to add, suspend or remove payment methods at any time. Where a method is removed after a deposit has been made, we will make reasonable efforts to provide a suitable alternative for any pending withdrawal.
luckyzap accounts are denominated in Euro (EUR) and Swedish Krona (SEK). Cryptocurrency deposits are accepted in BTC and USDT and are converted to your account currency at the prevailing exchange rate at the time of the transaction. All displayed limits in this policy are quoted in EUR and SEK; where another currency is referenced, approximate equivalents apply.
The minimum deposit across all accepted methods is €20 (200 SEK). The per-transaction maximum for card payments (Visa and Mastercard) is €500 (5,000 SEK). Other methods are subject to their own per-transaction limits as displayed at the cashier at the time of deposit. The maximum number of card transactions permitted per day is ten (10).
| Method | Min Deposit | Max Per Transaction | Processing Speed |
|---|---|---|---|
| Visa / Mastercard | €20 / 200 SEK | €500 / 5,000 SEK | Instant |
| PayID | €20 / 200 SEK | Per method limit | Instant |
| Apple Pay | €20 / 200 SEK | Per method limit | Instant |
| Google Pay | €20 / 200 SEK | Per method limit | Instant |
| Revolut | €20 / 200 SEK | Per method limit | Instant |
| Crypto (BTC, USDT) | €20 equiv. | Per method limit | After network confirmations |
All fiat deposits (card, PayID, Apple Pay, Google Pay, Revolut) are credited to your account instantly upon successful authorisation. Cryptocurrency deposits are credited once the required number of network confirmations has been received; this timeframe is determined by the relevant blockchain network and is outside luckyzap's control. luckyzap does not charge fees for deposits; however, your card issuer, bank or payment service provider may apply their own charges, for which luckyzap accepts no liability.
You may only fund your account using payment methods that are registered in your own name. Deposits made from accounts, cards or wallets belonging to third parties will be declined or reversed, and may result in account suspension pending investigation.
The minimum withdrawal across all accepted methods is €40 (400 SEK). The per-transaction maximum for card withdrawals is €5,000 (50,000 SEK). Cryptocurrency and other e-wallet withdrawals are subject to per-method limits displayed in the cashier.
| Method | Min Withdrawal | Max Per Transaction | Processing Speed |
|---|---|---|---|
| Visa / Mastercard | €40 / 400 SEK | €5,000 / 50,000 SEK | Within 2 banking days |
| Crypto (BTC, USDT) | €40 equiv. | Per method limit | Within 2 banking days |
| Other e-wallets | €40 / 400 SEK | Per method limit | Within 2 banking days |
luckyzap targets a payout turnaround of within two (2) banking days from the point at which a withdrawal request has been approved and all verification requirements have been satisfied. This timeframe refers to luckyzap's internal processing window; once funds have been dispatched, the time taken for them to appear in your account is determined by your payment provider or the relevant blockchain network and may extend beyond two banking days in exceptional circumstances.
luckyzap applies a same-source withdrawal policy in line with standard AML obligations. Funds must be returned to the same method used to make the original deposit, up to the value of that deposit. Any remaining balance above the deposited amount may be withdrawn via any method available to your account.
Crucially, cryptocurrency and fiat accounts are treated as entirely separate channels. If you deposited using cryptocurrency (BTC or USDT), your withdrawal must be made in the same cryptocurrency — you cannot deposit in crypto and withdraw in EUR, or vice versa. Fiat deposits must be withdrawn via a fiat method.
Withdrawal requests can be submitted at any time via the cashier. Once a request has been submitted, it enters a processing queue. During any pending period prior to final approval, you may cancel the withdrawal request and have the funds returned to your player balance; however, once a withdrawal has been approved and dispatched, it cannot be recalled. luckyzap reserves the right to carry out additional verification checks before approving any withdrawal request, regardless of account history.
Bonus funds and winnings derived from bonus funds are subject to wagering requirements before they become eligible for withdrawal. The applicable wagering requirements for each promotion are set out in the relevant bonus terms. As a general reference:
Cashback and rakeback promotions are credited directly to your real-money balance with no wagering requirement attached and are therefore immediately withdrawable, subject to the minimum withdrawal limit being met.
luckyzap uses Sum and Substance (Sumsub) as its automated KYC provider. Verification is handled digitally and does not require you to send documents by e-mail or wait for manual review in the ordinary course. The aim is to complete the process efficiently so that verified accounts can deposit and withdraw without unnecessary delay.
Identity verification may be required at any of the following points:
Depending on your circumstances, luckyzap may request one or more of the following:
luckyzap is unable to process withdrawals until satisfactory verification has been completed. If you are unable or unwilling to provide the required documentation within a reasonable timeframe, luckyzap reserves the right to restrict account functionality, suspend the account or, where required by law, take such further action as may be appropriate. luckyzap will always seek to return any uncontested deposited funds that remain in a verified source account, subject to applicable legal and regulatory obligations.
luckyzap is committed to preventing money laundering, fraud and the financing of illegal activities. In accordance with its Curaçao GCB licence obligations, luckyzap:
Any attempt to manipulate the payment system, abuse bonuses, engage in fraudulent chargebacks, or use luckyzap for money laundering purposes will result in immediate account closure and forfeiture of funds, with referral to the relevant authorities where appropriate.
luckyzap does not charge fees on deposits or withdrawals from its own side of the transaction. However, you may incur charges from your bank, card issuer, e-wallet provider or cryptocurrency network (network/gas fees). luckyzap accepts no responsibility for any such third-party fees. Where a currency conversion is required — for example, when a cryptocurrency deposit is converted to EUR or SEK — the exchange rate applied will be the prevailing market rate at the time of the transaction, which may include a spread. luckyzap will make the applicable rate visible in the cashier where technically possible.
Your player balance is held on your behalf in your luckyzap account. luckyzap does not pay interest on account balances. Should your account become inactive (no login or financial transaction) for a prolonged period, luckyzap may apply an inactivity policy in accordance with its General Terms & Conditions. Prior to any deduction, luckyzap will attempt to contact you using the e-mail address registered to your account. Any remaining balance will always be returnable to you upon identity verification and request.
luckyzap is committed to promoting responsible gambling. The following financial controls are available to help you manage your spending:
To activate any of these tools, contact the luckyzap support team via 24/7 live chat or at [email protected]. Self-exclusion requests are processed promptly and cannot be reversed during the chosen exclusion period.
If you believe an error has occurred in connection with a deposit or withdrawal, you should contact luckyzap support in the first instance via 24/7 live chat or at [email protected], providing full details of the transaction in question. luckyzap will investigate and respond within a reasonable timeframe. Initiating a chargeback with your bank or card issuer without first raising the matter with luckyzap may be treated as a breach of the General Terms & Conditions and may result in account suspension pending investigation. Where a chargeback is found to be fraudulent or unjustified, luckyzap reserves the right to recover the disputed amount together with any associated costs.
luckyzap reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via e-mail or an in-site notification prior to taking effect. Continued use of luckyzaps.org following notification of a change constitutes acceptance of the revised policy. It is your responsibility to review this page periodically. The current version of this policy is always available at luckyzaps.org.
For any questions relating to payments, verification or the contents of this policy, please contact the luckyzap team:
We use cookies to enhance your experience, analyse website traffic, and display personalised content.
